Open a ticket

For current Purple Bunny clients. Please use your company email.

Your name

Phone (optional) What do you need help with?

Forms for Account access / password

Account Access

Account or username *

The email or username that cannot sign in.

System or application *

For example: Microsoft 365, VPN, the EHR, the file server.

What is happening *

Error message shown

Copy the message exactly if you can.

I recently signed in from a different device or browser.

Is work fully blocked until the issue is resolved?

When did it started

Forms for General question

Ticket Details

Subject *

A short summary of the request.

Details *

What happened, and anything that helps.

Forms for Hardware repair

Hardware Repair

Device type *

Make and model *

For example: Dell Latitude 5440.

Asset tag or serial number

Device Location

Office, room or desk.

What is wrong *

Symptoms, noises, lights, error codes.

The device is under warranty or a service plan

When did it start

Forms for Invoice or billing

Invoice or Billing

Invoice number *

Invoice date

Amount in question

What you need *

Purchase order number

Ticket Details

Subject *

A short summary of the request.

Details *

What happened, and anything that helps.

Forms for Network / Wi-Fi

Ticket Details

Subject *

A short summary of the request.

Details *

What happened, and anything that helps.

Forms for New hire / offboarding

New Hire or Offboarding

Request type *

Employee name *

Job title

Start or last day *

Manager

Equipment needed

Computer, phone, monitors, accessories. For offboarding: equipment to collect.

Software and access needed

Applications, shared folders, mailboxes. For offboarding: what to disable or forward.

Ticket Details

Subject *

A short summary of the request.

Details *

What happened, and anything that helps.

Forms for Security concern

Ticket Details

Subject *

A short summary of the request.

Details *

What happened, and anything that helps.

Subject

Details

Not a current client, or need emergency break/fix help? Get help here.